Shipping policy

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you via email.


Shipping Times

Estimated delivery times:

  • United Kingdom: 5-12 business days
  • Europe: 7-15 business days
  • International: 7-20 business days

Please note that delivery times are estimates and may vary depending on your location and local postal services.


Tracking Information

Once your order has been shipped, you will receive a tracking number via email where available.


Lost or Delayed Orders

If your order has not arrived within the estimated delivery time, please contact us and we will investigate the issue with the shipping provider.


Incorrect Address

Customers are responsible for providing accurate shipping information. We cannot guarantee replacement or refund for orders shipped to incorrectly entered addresses.

 

Contact Us

If you have any questions regarding shipping, please contact us at:

support@heycousinvinnie.com